Cancellations &
Refunds Policy
Transparent policies for fair billing and easy cancellations.
Last updated: October 1, 2026
This policy forms part of our Terms of Use and governs refunds and cancellations if there is any inconsistency with those Terms, subject to applicable law.
The refund windows, conditions, and exclusions below describe our additional contractual refund policy. They do not remove or restrict statutory consumer rights or remedies. Nothing in this policy excludes or limits liability that cannot legally be excluded or limited, or any right to a refund under applicable law.
This revision applies only prospectively after publication and any notice or acceptance required by applicable law. It does not change the terms applicable to earlier purchases or events, or affect accrued rights or claims.
Our Billing Model
Headroom sells monthly subscriptions, prepaid annual plans, and one-time purchases (like the Week Pass and minute packs). We believe in trust - cancel anytime.
Cancellation Policy
How to Cancel
You can cancel your subscription at any time through your Headroom dashboard or by contacting our support team. Cancellation will prevent future billing cycles.
Email: sarthak@headroomapp.ai
Subject: “Cancel My Subscription”
What Happens After Cancellation
- No more automatic charges will be processed
- You retain access to your account until the end of your current billing period
- Your processed videos remain accessible for 30 days after cancellation
- You can reactivate your subscription anytime without losing your account data
Refund Policy
One-Time Purchases
Full refund available within 7 days of a one-time purchase (Week Pass, minute packs, annual plans).
Conditions: No videos processed, account remains active during refund period
Monthly Subscriptions
Refunds available for the current billing period if requested within 48 hours of charge.
Conditions: Technical issues preventing service use, or billing errors
No Refund Scenarios
These exclusions apply only to our additional contractual refund policy, not to refunds or other remedies required by applicable law.
- • After 7 days from a one-time purchase
- • After 48 hours from monthly billing
- • If videos have been processed and downloaded
- • For change of mind or unused service capacity
- • For account suspensions due to policy violations
Billing Cycle Information
One-Time Purchases
Monthly Subscriptions
Failed Payment Handling
Automatic Retry
If a payment fails, we attempt to charge your payment method again after 3 days. You will receive email notifications about failed payments.
Account Suspension
After 2 consecutive failed payment attempts, your account may be suspended. You can reactivate by updating your payment method and settling outstanding charges.
Payment Method Updates
You can update your payment method anytime through your account settings or by contacting support.
Need Help with Billing?
Our support team is here to help with cancellations, refunds, or any billing questions. We respond within 24 hours.
This policy is governed by Indian consumer protection laws and Razorpay's terms of service. All disputes are subject to the jurisdiction of Indian courts.